Human BDC · Customer follow-up

Keep the conversation moving. With people who know the context.

Exclusive human agents working a clear process across your agreed calls, texts, and email. English and Spanish support throughout your dealership's operating hours.

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The work

A follow-up process your team can count on.

Give each conversation an owner, a cadence, and a next step. AI supports the work while your assigned team carries it through.

Calls with context

Discuss the customer's vehicle interest and questions, using your dealership's information and agreed answers.

Texts that continue the conversation

Follow up with relevant details and next steps, respecting the customer's communication and language preferences.

Email that adds useful detail

Share the information that helps a customer decide what to do next, with conversation history available to the team.

Built around your dealership

One process across the channels you use.

We agree channels, contact timing, ownership, and how notes are recorded before launch. Your dealership's operating hours set the human coverage schedule.

Understand the inquiry

Review available lead history and capture the customer's questions and preferred language.

Follow through

Work the agreed cadence with exclusive agents in an assigned team. Update the next step as the conversation develops.

Coordinate with sales

Pass along visit details and unresolved questions. Pricing and financing decisions stay with your dealership.

Good to know

A clear scope. An accountable team.

Exclusive agents in an assigned team, English and Spanish customer coverage, and human support throughout your dealership's operating hours.

Are the conversations handled by people?

Dedicated human agents are central to the service. We explain any AI-supported tasks and the division of work during setup.

Do you cover English and Spanish?

Yes. We align team language coverage with your local market and dealership operating hours. The customer's stated preference informs the conversation and handoff.

Can you handle inbound calls?

Discuss your inbound call volume and current phone setup with us. We define call routing, responsibilities, and any technical requirements as part of the service scope.

Let's talk about your dealership

Let's build your
follow-up plan.

Your leads. Your local market. A dedicated human BDC with a clear process and AI support.