English + Español · Human BDC service
Speak your customer's language. Know your dealership's market.
Human BDC service in English and Spanish, with exclusive agents in an assigned team and coverage throughout your dealership's operating hours.
Book a BDC ConsultationThe work
Language belongs in the follow-up process.
Serve English-speaking, Spanish-speaking, and mixed-language local markets with people who can carry the conversation forward.
Start with preference
Use the language the customer requests. Keep that preference with the conversation so the next interaction starts in the right place.
Keep the dealership context
Follow the store's agreed messaging, inventory information, appointment rules, and escalation process in both languages.
Make the handoff clear
Give your salesperson the conversation history and preferred language, and agree how your showroom team will continue.
Built around your dealership
A team shaped around your locality.
During onboarding, we review the language mix your dealership serves and align staffing with your operating hours. Full BDC management and overflow support are both available.
Review local needs
Discuss customer language preferences and the volume of English and Spanish conversations your store handles.
Set coverage and routing
Agree the channels, agent assignment, language changes, and handoffs for your operating hours.
Review service by language
Where records allow, compare contact, appointment, and show outcomes by language to understand the service your customers receive.
Good to know
A clear scope. An accountable team.
Exclusive agents in an assigned team, English and Spanish customer coverage, and human support throughout your dealership's operating hours.
Is Spanish coverage provided by human agents?
Yes. English and Spanish are part of our human BDC offering. Any AI language capabilities are discussed separately during setup.
Does every agent speak both languages?
We provide English and Spanish coverage at the team level. Your assigned team's language responsibilities are established during onboarding.
What happens if a customer switches languages?
We establish how to route the conversation to the right agent and preserve the history so the customer can continue in their preferred language.
Let's talk about your dealership
Let's build your
follow-up plan.
Your leads. Your local market. A dedicated human BDC with a clear process and AI support.
Book a BDC ConsultationEnglish and Spanish customer coverage.