Human BDC · Lead reactivation

Give an old conversation a thoughtful next step.

Your past leads carry useful context. Dedicated agents revisit those conversations in English and Spanish, guided by customer history and your current inventory.

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The work

Start with what your dealership already knows.

Lead reactivation is part of a deliberate follow-up process. Your assigned team reviews the available context and works the agreed outreach plan.

Review the history

Look at the vehicle of interest, past questions, previous contact attempts, and the customer's stated language preference.

Make outreach relevant

Use current dealership information to give the conversation a reason to continue. Record what the customer tells us.

Agree on the next step

Coordinate a visit, a callback, or a handoff to your salesperson based on the actual conversation.

Built around your dealership

Your leads. Your inventory. Your local market.

We use the records your dealership makes available. Priorities come from your store's data and customer responses.

Choose the lead group

Agree which past leads are in scope and review contact preferences, history, and available data.

Work the playbook

Your exclusive agents follow the agreed cadence during dealership operating hours, with English and Spanish support.

Review the outcomes

Review conversations, appointments, shows, and attributed sales where the records support them.

Good to know

A clear scope. An accountable team.

Exclusive agents in an assigned team, English and Spanish customer coverage, and human support throughout your dealership's operating hours.

How old can a lead be?

We review lead age, history, contact preferences, and relevance with you before defining the outreach group. The appropriate scope depends on your records.

Do you know whether a customer is still shopping?

We use the information available in your dealership's records and what the customer tells us. We do not promise access to private browsing activity on third-party sites.

How do you avoid overlapping with our sales team?

Lead ownership and the handoff process are agreed before outreach. We review the available history so the team can continue the conversation with context.

Let's talk about your dealership

Let's build your
follow-up plan.

Your leads. Your local market. A dedicated human BDC with a clear process and AI support.