Human BDC · Appointment coordination
Turn a good conversation into a clear plan to visit.
Your BDC agents work toward an agreed appointment and give your salesperson the context to pick up the conversation. Human follow-through in English and Spanish.
Book a BDC ConsultationThe work
The details make the handoff useful.
An appointment starts with understanding the customer. Your team works from the dealership's appointment rules and current information.
Understand the visit
Capture the vehicle of interest, the customer's questions, and what they want to accomplish at the dealership.
Confirm the details
Coordinate the day and time, location, and relevant next steps using the booking process agreed with your store.
Prepare your salesperson
Pass on conversation history, outstanding questions, and language preference before the visit.
Built around your dealership
Plan for the showroom handoff.
Your dealership controls appointment availability, pricing, financing, and the sale. We build the BDC process around those responsibilities.
Agree the appointment rules
Define availability, confirmations, rescheduling, and how appointments enter your existing workflow.
Coordinate the customer
Your assigned team follows up in the customer's preferred language and records the agreed next step.
Review what happened
Separate appointments set from appointments shown. Review sales only where the dealership's records support attribution.
Good to know
A clear scope. An accountable team.
Exclusive agents in an assigned team, English and Spanish customer coverage, and human support throughout your dealership's operating hours.
Does a booked appointment guarantee a sale?
No. Appointments, shows, and sales are different outcomes. Reporting should distinguish them so you can evaluate the work accurately.
What about rescheduling or missed appointments?
We include the agreed rescheduling and missed-visit follow-up process in your service plan, with clear ownership and handoffs.
Can the visit continue in Spanish?
Our BDC service supports Spanish. We pass the customer's language preference to your sales team and confirm your showroom's language arrangements during setup.
Let's talk about your dealership
Let's build your
follow-up plan.
Your leads. Your local market. A dedicated human BDC with a clear process and AI support.
Book a BDC ConsultationEnglish and Spanish customer coverage.